Right of Withdrawal (EU)
As a citizen in the EU you have the right to return your purchases within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.
The "cooling off" period expires 14 days after the day you received your goods. If this period expires on a non-working day, your deadline is extended till the next working day.
To withdraw from the purchase, you must inform us within 14 days of receiving your items. You must then send the goods back within 14 days of informing us of your decision.
When informing us if your decision, you may use a withdrawal form as found below, but you do not have to use it. If you do not use it, please enclose your name and order number when contacting us.
Right of withdrawal form (English)
You have to pay the cost of returning the goods. There are no additional costs from using your right to withdrawal.
You must send the unused goods back within 14 days of informing the trader.
You can combine the obligation to inform the trader and to send back the goods, for example, by adding a written statement with the goods that you are returning by post, or by sending a fax or e-mail.
The trader must give you a refund within 14 days from receipt of your cancellation, but can delay refunding you if they have not received the goods or evidence that you have returned.